An Email to the Owner

Dear Bill,
I would like to thank you for providing my wife and I an enjoyable hassle free car buying experience. Ralph, our salesperson, was professional, honest, and efficient in handling our transaction. He explained in detail the features of the CX-9 during our test drive and answered our questions without hesitation and showed confidence in Mazda vehicles. Ralph provided us with fair market prices for both our trade in and new car purchase. We did leave that day to discuss the new car purchase and did not feel pressured into the decision. This type of selling caused us to return to Chapman where at other dealerships we did not return due to high pressure sale tactics.
We called Ralph later that afternoon and set up a time to make the purchase of the CX-9 the next day. When we arrived at Chapman, Ralph had all paperwork present and it was a speedy process to complete. Anthony, who was a complete professional as well, was efficient and knowledgeable as he explained our financing and extra options. Ralph then explained the interior workings of the car including the Blue Tooth option and demonstrated how to program our cell phones for use.
My wife had misplaced her house keys while at the dealership and later found them when we returned home. Ralph actually called to see if we found her keys the same day. We were impressed with his concern and that he took the time to call.
We have already recommended Chapman to a few friends who are looking to buy new cars. My wife and I thank you again for the excellent and most importantly honest service that you dealership offers to car buyers. We look forward to buying from you in the future.

Sincerely,
Mickie McComb