Dear Bill,
I would like to thank you for providing my wife and I an enjoyable hassle free car buying experience. Ralph, our salesperson, was professional, honest, and efficient in handling our transaction. He explained in detail the features of the CX-9 during our test drive and answered our questions without hesitation and showed confidence in Mazda vehicles. Ralph provided us with fair market prices for both our trade in and new car purchase. We did leave that day to discuss the new car purchase and did not feel pressured into the decision. This type of selling caused us to return to Chapman where at other dealerships we did not return due to high pressure sale tactics.
We called Ralph later that afternoon and set up a time to make the purchase of the CX-9 the next day. When we arrived at Chapman, Ralph had all paperwork present and it was a speedy process to complete. Anthony, who was a complete professional as well, was efficient and knowledgeable as he explained our financing and extra options. Ralph then explained the interior workings of the car including the Blue Tooth option and demonstrated how to program our cell phones for use.
My wife had misplaced her house keys while at the dealership and later found them when we returned home. Ralph actually called to see if we found her keys the same day. We were impressed with his concern and that he took the time to call.
We have already recommended Chapman to a few friends who are looking to buy new cars. My wife and I thank you again for the excellent and most importantly honest service that you dealership offers to car buyers. We look forward to buying from you in the future.
Sincerely,
Mickie McComb
Saturday, March 26, 2011
A Letter to the Owner
Dear Bill
I wanted to take some time from my busy schedule to say thank you to you and your team for a very pleasant experience I had in the purchasing of my new 2011 F250 Super Duty Crew Cab Power Stroke on Tuesday March 8th, 2011. I never feel real comfortable going into a showroom and do not like to be pressured or bullied into making a deal on a new car. I will say that both my wife and I came away quite happy and very satisfied with our entire purchasing episode. And to say that the truck is SWEEEEEET would be misleading. It is WONDERFUL and VERY COOL! I cannot begin to tell you the compliments I get on it.
We owned a 2003 GMC 2500 HD diesel but it was a extended cab and since we became grandparents we really wanted a crew cab. The GMC was our first truck ever. We live in Egg Harbor Township and were on our way to Kerbeck and there we were at the corner of Fire Road and Rt 322 about to turn east on the pike when we remembered your site about 500 yards to the left. Needless to say we turned left and went into your Ford dealership. We were met by Jon McGuckin and he was attentive and polite and not pressuring at all. The bottom line is that we bought the truck that Jon found for us and we are extremely happy that we did. I will also tell you that another big reason we purchased from your company is because of the way that Ford maneuvered through the tough economic issues over the last few years without taking a handout from the government. That goes a long way in my book because I work for a very large company, Verizon, and Ford fought their way of it and came out on top. Bully for ‘youse guys’!
I could go on and on but I wanted to tell you that I look forward to dealing with you and your team for sales and service for years to come. A shout goes out to Joe Callahan as well because he was just as polite as Jon and made all of the arrangements to get our truck delivered from Pa. and represented your company impeccably. As a side note your daughter Lauren helped us out too in getting familiar with all of the electronics and A/V components in the truck. It appears that all your employee’s are friendly and knowledgeable.
I just received a questionnaire from Ford just yesterday and I told them the same thing. Your dealership is spot on and a pleasure to do business with. And yes, I would recommend everyone of my friends to purchase from Chapman!
Thanks Again
Mike Behrle
I wanted to take some time from my busy schedule to say thank you to you and your team for a very pleasant experience I had in the purchasing of my new 2011 F250 Super Duty Crew Cab Power Stroke on Tuesday March 8th, 2011. I never feel real comfortable going into a showroom and do not like to be pressured or bullied into making a deal on a new car. I will say that both my wife and I came away quite happy and very satisfied with our entire purchasing episode. And to say that the truck is SWEEEEEET would be misleading. It is WONDERFUL and VERY COOL! I cannot begin to tell you the compliments I get on it.
We owned a 2003 GMC 2500 HD diesel but it was a extended cab and since we became grandparents we really wanted a crew cab. The GMC was our first truck ever. We live in Egg Harbor Township and were on our way to Kerbeck and there we were at the corner of Fire Road and Rt 322 about to turn east on the pike when we remembered your site about 500 yards to the left. Needless to say we turned left and went into your Ford dealership. We were met by Jon McGuckin and he was attentive and polite and not pressuring at all. The bottom line is that we bought the truck that Jon found for us and we are extremely happy that we did. I will also tell you that another big reason we purchased from your company is because of the way that Ford maneuvered through the tough economic issues over the last few years without taking a handout from the government. That goes a long way in my book because I work for a very large company, Verizon, and Ford fought their way of it and came out on top. Bully for ‘youse guys’!
I could go on and on but I wanted to tell you that I look forward to dealing with you and your team for sales and service for years to come. A shout goes out to Joe Callahan as well because he was just as polite as Jon and made all of the arrangements to get our truck delivered from Pa. and represented your company impeccably. As a side note your daughter Lauren helped us out too in getting familiar with all of the electronics and A/V components in the truck. It appears that all your employee’s are friendly and knowledgeable.
I just received a questionnaire from Ford just yesterday and I told them the same thing. Your dealership is spot on and a pleasure to do business with. And yes, I would recommend everyone of my friends to purchase from Chapman!
Thanks Again
Mike Behrle
Monday, March 21, 2011
Enter Ford's Sweepstakes to Win a Ford Focus Vehicle or American Idol-Themed Trips to Los Angeles - http://ping.fm/Wqhqt
Monday, March 14, 2011
Edmunds compares Chevy Cruze LTZ vs. 2012 Ford Focus and says, "The 2011 Chevy Cruze got whupped by the 2012 Ford Focus" http://ping.fm/4SbvL
Tuesday, March 8, 2011
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