Letter to the Owner

Bill:
I wanted to take a second to write you to compliment you and your staff on my service experience at Chapman Ford. Until two weeks ago, I have avoided Chapman for service because I thought that you were geared as a sales store and service was secondary. After being frustrated with service experiences with other dealers in the area in the past, I dropped my F250 off to get a strange “clunking” noise in the front end taken care of.
I pulled up and Ben waived me into the service bay and confidently asked what I needed done. He addressed me in a very confident and empathetic manner and assured that my truck was in good hands. I asked about how I could get to work and he quickly lined me up with the young lady from Just 4 Wheels. It couldn’t have worked out any better.
They addressed my problem with the truck, but also recommended that a brake issue needed to be take care of even more urgently than the clunking noise. It was expensive, but Ben explained thoroughly what needed to be done and made me feel like it was my decision to do the work. I did not have the feeling that he had a gun to my head. I told him to do it all and it was handled. The work took a day more than expected and Ben handled that EXTREMELY professionally. I could go into details, but I don’t feel that is necessary.
I have owned several Ford products over the years and currently have the F250 and a 2005 Mustang GT. I feel very strongly about the positive experience and look forward to Chapman doing the rest of my service. Thank you and Ben very much.

Joe Schwab
Viking Yachts
(609) 296-6000
jschwab@vikingyachts.com
www.vikingyachts.com