Letter to the Service Director:

Good morning,

I have had nothing but the most impressive experience with your service department over the years. Frankly, I do not know how your guys are able to keep their cool with some of the difficult customers that I have also had the pleasure of hearing. My recent trip to Chapman was excellent.

I did a little homework before bringing my car in on tire prices. After shopping the 'discount' stores and others you guys were right in line with pricing. I did they same thing 3 years ago and bought tires from you then as well. Best thing... is I know its going to be done right the first time.

I love my Freestar. It drives every bit as well as any luxury car I have been in, and it has been very good to me. I did have some of the additional recommendations done on the car, but some I can do myself to save a little money. As it is the bill was over 600.00.

In any case..... a big KUDOS to you and your service team.

thank you.

Bill Mills