Letter to the Service Director:

Good morning,

I have had nothing but the most impressive experience with your service department over the years. Frankly, I do not know how your guys are able to keep their cool with some of the difficult customers that I have also had the pleasure of hearing. My recent trip to Chapman was excellent.

I did a little homework before bringing my car in on tire prices. After shopping the 'discount' stores and others you guys were right in line with pricing. I did they same thing 3 years ago and bought tires from you then as well. Best thing... is I know its going to be done right the first time.

I love my Freestar. It drives every bit as well as any luxury car I have been in, and it has been very good to me. I did have some of the additional recommendations done on the car, but some I can do myself to save a little money. As it is the bill was over 600.00.

In any case..... a big KUDOS to you and your service team.

thank you.

Bill Mills

Letter to the Owner:

Dear Mr. Kassner,
I just purchased a Ford Edge thanks to your sales associate Keith Levitt.
In my 50 years of buying cars my experience with Mr Levitt was by far the best I have ever experienced.
I was initially going to buy from Kerbeck but my experience with MrLevitt changed my mind.
I will be buying another new car within the next 3 months and my first stop will be Chapman Ford.
Sincerely,
Charles M. Sweeney

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