Letter To Owner,
The most important piece of information about my experience that I can share is that my next purchase will be from Chapman Egg Harbor. great customer service means everything, and all of the members of the sales team we interacted with were extremely customer-minded. I was never once told what I wanted or what I needed. I was asked what I wanted. When I asked questions I was given honest answers. I was with my parents when they purchased our last two cars, and we were never treated as well as we were two weeks ago.
Within the first five minutes of meeting my sales consultant Tim, I knew that I was not only going home with a new Escape or Mariner, but that I was going to be glad I did. Tim asked questions, listened to my answers and found the perfect vehicle for me. I could not be happier with my new Mariner.
My parents and my aunt and came with me to the dealership. While my father and I were on the test drive, they stayed in th lounge and had coffee and donuts. My cousin works at the dealership and my uncle purchased his new Ford truck there, but we were not treated any differently than any other customer in the building that day.
While we were waiting for my Mariner, another customer was there waiting for her new car outside of the delivery room. She was walked through by her sales consultant, has her first service appointment scheduled and talked with the managing partner of the dealership as well. No customer is treated any better than the next because of who they know, or what model they've purchased.

Jennifer Shogi