I have owned Ford Products for most of my driving lifetime. I have bought them mostly from the same dealer that serviced it but have bought 1-2 elsewhere. Chapman has the finest most personal service I have received from any type of service facility auto or small engine or off road and even farm equipment. I am recognized by voice when I call, Kevin my preferred service writer is very professional. I do not know everything about my truck but Kevin knows things and is able to explain it so that I understand more with each visit. The service manager is also remarkably accessible. I have brought him proudly some extremely unexpected over the top remarkable service experiences. I would service all my vehicles here, the sales person in a 1 time experience every 4 years but it is the service that keeps me coming back.
Scott Rosenthal
Thursday, February 25, 2010
Wednesday, February 3, 2010
Letter to Owner,
I went to 3 different dealerships (2 were Ford Dealerships) and Chapman far surpassed all of the others. I was never pressured and I was always treated with respect by every person I came into contact with. My sales person never gave up trying to help me find exactly what I wanted. I would definitely recommend Sue G., Jess, and the Chapman dealership to anyone looking to buy a new car.
Crystal Bollinger
I went to 3 different dealerships (2 were Ford Dealerships) and Chapman far surpassed all of the others. I was never pressured and I was always treated with respect by every person I came into contact with. My sales person never gave up trying to help me find exactly what I wanted. I would definitely recommend Sue G., Jess, and the Chapman dealership to anyone looking to buy a new car.
Crystal Bollinger
Letter To Owner,
The most important piece of information about my experience that I can share is that my next purchase will be from Chapman Egg Harbor. great customer service means everything, and all of the members of the sales team we interacted with were extremely customer-minded. I was never once told what I wanted or what I needed. I was asked what I wanted. When I asked questions I was given honest answers. I was with my parents when they purchased our last two cars, and we were never treated as well as we were two weeks ago.
Within the first five minutes of meeting my sales consultant Tim, I knew that I was not only going home with a new Escape or Mariner, but that I was going to be glad I did. Tim asked questions, listened to my answers and found the perfect vehicle for me. I could not be happier with my new Mariner.
My parents and my aunt and came with me to the dealership. While my father and I were on the test drive, they stayed in th lounge and had coffee and donuts. My cousin works at the dealership and my uncle purchased his new Ford truck there, but we were not treated any differently than any other customer in the building that day.
While we were waiting for my Mariner, another customer was there waiting for her new car outside of the delivery room. She was walked through by her sales consultant, has her first service appointment scheduled and talked with the managing partner of the dealership as well. No customer is treated any better than the next because of who they know, or what model they've purchased.
Jennifer Shogi
The most important piece of information about my experience that I can share is that my next purchase will be from Chapman Egg Harbor. great customer service means everything, and all of the members of the sales team we interacted with were extremely customer-minded. I was never once told what I wanted or what I needed. I was asked what I wanted. When I asked questions I was given honest answers. I was with my parents when they purchased our last two cars, and we were never treated as well as we were two weeks ago.
Within the first five minutes of meeting my sales consultant Tim, I knew that I was not only going home with a new Escape or Mariner, but that I was going to be glad I did. Tim asked questions, listened to my answers and found the perfect vehicle for me. I could not be happier with my new Mariner.
My parents and my aunt and came with me to the dealership. While my father and I were on the test drive, they stayed in th lounge and had coffee and donuts. My cousin works at the dealership and my uncle purchased his new Ford truck there, but we were not treated any differently than any other customer in the building that day.
While we were waiting for my Mariner, another customer was there waiting for her new car outside of the delivery room. She was walked through by her sales consultant, has her first service appointment scheduled and talked with the managing partner of the dealership as well. No customer is treated any better than the next because of who they know, or what model they've purchased.
Jennifer Shogi
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