Service Was Excellent Help was impeccable and will continue being a Chapman customer!!!

Mr Nunzie G Cupo III

12/06/2009

Have a Great and Safe Thanksgiving!

Remember, Ford Lincoln and Mazda Have Great Year End Deals Going on Now.

- Your Friends at Chapman Ford Lincoln Mercury

SYNC CALLS 911 FOR HELP

When Cheryl Vogel of Derwood,Md., logged on to syncmyride.com and set up SYNC 911 Assisr, her timing couldn't have been better: The very next day a minivan slammed into the passenger-side door of her two-day-old 2009 Ford Escape and the system called 911 to summon help. SYNC 911 Assist is one of the new safety features available with Ford's voice-activated SYNC navigation and communications system-and unlike other crash-emergency systems, it uses your Bluetooth-enabled phone to dial 911 directly, rather than going through a third-party operator. That saves seconds that could be crucial. "When the accident happened, I didn't have to do anything," says Vogel. "SYNC said,'We sensed you were in an accident, we're calling 911' ". Emergency responders arrived on the scene within minutes. "It doesn't matter what age you are," Vogel says. "When you get into an accident, you need all the help you can get."

Letter to the Owner

Dear Mr. Kassner,

I wanted to express my gratitude for the wonderful service I received from your service facility a few weeks ago. Especially from Chis Vega who took the time to listen to me regardless the trouble i was having with my car. After mmonths of problems and several attempts to have it fixed at Causeway Ford in Manahawkin, Chris was able to correctly identify the problem and fix it. He took the time to explain to me what the problem was and how they were able to correct it. With the poor service I received from Causeway it is nice to know there are still places like Chapman who treat their customers with respect.

Again my sincerest thank for the excellent service and employing such dedicated and wonderful people

Sincerely,

Pat P

THE FORD STORY...

www.thefordstory.com

Ford is different. You can see it in the high-quality, fuel-efficient cars and trucks on the road today. In addition to our products, keep this in mind about Ford Motor Company:

* We are an American Company with global operations employing more than 200,000 people.

* We have not requested assistance from the U.S. Federal Government and, in turn, are not burdening taxpayers during this lull in the ecomomy. This position further allows our Company to remain lean and in control of our own destiny.

* We have a "green" philosophy that is evident in our long-term history, our operating philosophy, our products, our plants and in the communities we live in.

* We are different and our story is different...and it's yours to share. Be sure to check back regularly for the latest news and ongoing developments at www.thefordstory.com

message to Jim Bailey Service Director

I hope this email gets to the right person, as I would like to let someone know about one of your workers. We come there often with our vehicles, and Eric Courtney always is our advisor. He does such a wonderful job helping us to get our cars fixed in a timely manner and is always so pleasant and willing to go the extra mile to accommadate us. You truly have a gem working for you, hope he is appreciated. Thank You

Denise C and Dolores A

Lincoln MKZ Earns "Top Safety Pick" Distinction

The Insurance Institute for Highway Safety (IIHS) has named the new 2010 Lincoln MKZ a Top Safety Pick, giving you yet another reason to purchase or lease Lincoln's luxury midsize sedan. This latest achievement solidfies Ford Motor Company's industry-leading number of Top Safety Picks. In order to earn this distinction, the IIHS requires a vehicle to recieve ratings of "good" in offset frontal impact, side impact and rear impact evaluations, and also to offer electronic stability control.

THE ALL NEW LINCOLN MKT

THIS IS'NT YOUR MOMMYS CROSSOVER ! THIS IS TRULY A PHAT RIDE . ITS SPACIOUS,
ELEGENT, WITH A SPORTY EDGE TO IT. BUT MORE IMPORTENLY , IT HAS ALOT OF ROOM. THE NEW FRONT FACIA OF THE NEW LINCOLNS A REALLY COOL! CAN'T WAIT TO DRIVE ONE.

Frederick Westphal said...

I have a 1996 Ford Escort that had a problem that was driving me crazy... had recently swapped out engine and transmission [myself]. All went will except card lacked power above 2500 RPM. I replaced everything except the air in the tires and had to admit defeat and seek help at your dealership. I just want to express my satisfaction with the whole experience....although the car is old and ugly, your people listened to my trouble and responded very professionally. the car is still old and ugly, but now runs great! Many thanks to your employees!

PS: It turned out to be a kinked fuel line.

Gerald Connelly said...

Chris Vega was an excellent service rep. Does everything to make you comfortable.

Philomena Cullen said...

Excellent. Second time there good.

Charles Lott said...

To date I have only had two routine service checks. They were fine. People were nice.

Jay Edelman said...

Excellent customer service. Service advisor was very professional and handled ny concerns to my satisfaction.

Barbara Kelley said...

Always professional!

An anonymous customer said...

The service team was extremely accommodating!

Wendy Cohn said....

Everyone was great! Michael Steiger was the best! He went out of his way to help out and make the deal. Definitely would go back, and tell everyone to go there!